The utilities industry is going through a lot of change as more people across the world switch to environmentally friendly fuels and as the trend toward electrification elevates utilities from players in the value chain to the core of the energy transition. The energy industry is getting ready for a new future as a result of many concurrent causes. The effects are extensive and have a big impact on business models, customers, and employees. What actions can Energy and Utility firms do to ensure that this transformation is beneficial for all parties concerned? Visit our Energy 2020 Series to learn more about this. People and businesses alike are actively choosing low-carbon homes and workplaces, and they want their energy suppliers to provide them greater power and a more sophisticated service.